Stay Informed
Return & Refund Policy
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. To complete your return, we require a receipt or proof of purchas.
The same policy on returns and refunds as stated above applies to all items on Sale.
We only replace items if they are defective or damaged prior to the purchase. If you need to exchange it for the same item of different color or size, send us an email at hello@birdiestore.at and send your item to:
Birdie IM GmbHSeilergasse 141010 ViennaAustriaTelephone: +43 1 2706809Email: hello@birdiestore.at
To return your product, you should send your product at your own expense to:
Payback will be via the chosen payment method of your order.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
An exchange of goods that have already been purchased and paid for can only be accepted if the goods were already damaged or defective before sale. In the event of an exchange, please send an email to hello@birdiestore.at and send the goods to the following address:
Worldwide shipping is available and serviced by shipping agents chosen by you at checkout. In case the country of shipment is not listed, please contact us and we will try to help you with shipping.
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